FAQQuestions? Good.
Questions? Good.
Straight answers, no runaround.
The short version of everything campground owners ask us.
What exactly is Waypoints Compass™?
Your entire digital team in one dashboard: all 16 roles, from the marketing director who drafts your year to the activity director who prints your week. Eight modules hold them — your brand, design, guest communications, campaigns, operations, activities, insights, and local area — plus Staffing for the week's schedule. It's software you run, not an agency you rent.
Does it replace my reservation system?
No — and it never will. This isn't campground management software. Bookings, guest records, and occupancy stay right where they are. Compass is for everything around them — your brand, the words, the design, the marketing, and the operations paperwork.
Will it post to my social media without me?
Never. Nothing posts, sends, or publishes without your review and approval. Compass drafts, designs, and suggests — you decide. Every step has a visible decision point. Your brand, your call, always.
Do I need to be good with computers?
If you can run your reservation system, you can run this. We also set the entire account up for you before you ever log in, and the Help Desk's video library walks you through every module — you're never handed software and left alone with it.
What does onboarding include?
We build your account by hand. You answer our onboarding questionnaire about your park; we capture your voice, load your logo, colors, and real photos, build your local-area content, and connect your accounts. Two setups — Essential if you already have a brand we load in, or Branded if we design your brand from scratch first. Details on the Pricing page.
How long does setup take?
It depends mostly on how quickly we get your photos, logins, and brand assets. Once your onboarding is in, we'll tell you where you stand — and we don't go live until it actually sounds like you.
What does it cost?
Compass is $197/month plus a one-time setup — $497 Essential if you bring your own brand, or $997 Branded if we design it for you. A campground website starts at $497 one-time with two rounds of changes included; anything beyond the template — an extra page, a custom section, a brand kit — is a flat price on the website menu, quoted before we start. Every website we build runs on one of two care plans, required — Essential Web Care at $37/month or Managed Web Care at $87/month. Compass is month to month; the care plans can be paid annually, with two months free. No hourly billing, no surprise invoices. Full details on the Pricing page.
Can I cancel anytime?
Yes. Compass and the monthly care plans are month to month — cancel whenever you like. Annual care plans run through the year you've paid for. One thing to know: your website lives on its care plan, so if you cancel care entirely, we'll hand you your content, photos, and brand assets — they're always yours — and retire the site. No hostage-taking, ever.
Do you build websites too?
Yes. Pick one of six proven campground templates, we brand it to your property, write and load your content, and launch it on your domain. See the Campground Websites page for the templates.
I already have a website. Do I need yours?
No. Your website and Compass are separate — you run your marketing, social, and guest communications through Compass no matter who built your site or where it lives. And if you ever want an upgrade, our campground website templates and Managed Web Care are ready when you are.
Who's behind Waypoints?
Greg and Traci Webel — full-time RVers and campground managers who built the entire digital operation of a 180-site RV resort from nothing, from the inside. Campground managers who built software, not a tech company that discovered campgrounds. The whole story is on Our Story.
When does Waypoints Compass launch?
November 1, 2026. Until then the site is open, the walkthrough is up, and the waitlist is how you get in first.
Can I see it before I save my spot?
Yes. Greg and Traci walk through Compass in about eight minutes on the walkthrough page, from Brand Corner to the staff schedule. Watch it, then decide.
What happens when I save my spot?
You're on the list. Waypoints Compass launches November 1, and the parks on the list hear from us first and start first. Until then, the walkthrough is on the site whenever you want it.