AI Bias &
Governance Policy
How Waypoints Compass uses AI — the three providers and what each one is for, what gets sent, the limits on images, and the person who approves everything.
Effective date: October 21, 2026
This policy describes how Waypoints Digital LLC (“Waypoints”) uses artificial intelligence within Waypoints Compass (“Compass”), the limits we place on it, and the role people play in everything it produces.
1. The AI providers Compass uses
Compass uses three AI providers, each for a defined purpose:
- Anthropic (Claude): all written content — drafts of social captions, guest replies, review replies, newsletters, campaign plans and staff training material — and reading documents or images a customer chooses to import, including checking that the words on a finished design are spelled correctly.
- OpenAI (image models): the primary service for photo enhancement and for generating artwork and designs in the Create module.
- Google (Gemini image models): a secondary service for the same image features, used when the primary service is unavailable.
No other AI provider processes customer content. Adding or replacing a provider requires an internal review and an update to this policy and to our Privacy Policy before the change takes effect.
2. What is sent, and what is not done with it
- Written content. To draft a reply or a post, Compass sends the AI provider what the draft needs: the customer’s instructions and brand voice, relevant park information, and — when a customer asks for a reply to a guest or a review — the guest’s message or the review, which may include the guest’s or reviewer’s name. Customers should include only what a reply requires and should not enter payment card numbers, government identification numbers, health information or passwords.
- Images. For photo enhancement and design, Compass sends the photos the customer selects, the park’s logo and brand colors, and the customer’s written request. Photos may show identifiable people. Customers represent that they hold the rights and consents for any photo they submit (see Terms of Service, Section 4).
- No training. Under each provider’s commercial terms for paid business use, customer content sent through Compass is not used to train the provider’s models. Providers may keep content for a limited period to detect abuse (OpenAI: up to 30 days), as described in their terms.
- No profiling. Waypoints does not use customer content or images to build a profile of any guest, reviewer or other person shown.
- What we keep. Waypoints keeps a record of each AI request’s provider, model and cost. We do not keep a copy of the prompt text. A result is saved only when the customer chooses to keep it.
3. People approve everything
- Everything Compass produces with AI — text or image — is a draft until a person on the customer’s team reviews and approves it.
- Compass does not publish, post, send or spend on its own. Posts publish only after approval, on the schedule the customer sets. Advertising campaigns are created paused and spend only after the customer starts them. Review replies are posted only after the customer approves the wording.
4. Limits on images
- Photo enhancement may improve lighting, color, straightening and clarity. It is instructed to keep the same scene, the same objects and the same people, and must not be used to change what a photo shows.
- Generated images, including those in the Photorealistic style, are illustrations. They are labeled as generated, are never presented in Compass as the park’s own photos, and must not be published as a photograph of the property, its accommodations or its amenities.
- Generation is instructed not to depict real places by name, the faces of real people, or third-party characters, brands or named artists’ styles.
5. Bias and accuracy
AI models can produce inaccurate statements and can reflect demographic or aesthetic bias. Customers are responsible for checking every draft for accuracy, fairness and honest representation of their property before using it.
Notices in the product. Compass shows these notices where AI is used: for written drafts, “This is an AI-written draft. Check it for accuracy and fairness before you use it.” For images, “AI images are drafts. A generated picture is an illustration, not a photo of your park. Enhancement must never change what a photo shows.”
6. Reporting a problem and our review
If an AI draft is inaccurate, biased or otherwise inappropriate, customers can report it to support@waypointsdigital.com. Waypoints reviews reports and adjusts the instructions and limits given to the AI services as needed.